Dear Customer Support Team,

I hope this email finds you well. As a Muslim customer, I am interested in using the Arroze Ceramide Max Perm, but I have some concerns regarding its ingredients and water permeability based on Islamic guidelines.

1. Source of Ingredients:

• The Islamic dietary and purity laws prohibit the use of any pig-derived ingredients. I would like to confirm whether any ingredients in this product, such as ceramide NP or any other components, are derived from animal sources (especially pigs) or if they are synthetic/plant-based.

• Could you provide details on the sources of these ingredients and any certifications regarding their halal status?

2. Water Permeability:

• According to Islamic teachings, water must reach all parts of the hair during ritual purification (ghusl/wudu). Some keratin-based treatments form a waterproof layer that prevents water from penetrating the hair, making purification invalid.

• Does Arroze Ceramide Max Perm create a long-lasting barrier on the hair? Has any testing been conducted to determine whether water can pass through the treated hair? If so, can you share the results of any such studies?

I would greatly appreciate your response, as this information is essential for me and other Muslim customers in making a purchase decision.

Looking forward to your reply.

Best regards,

Sajid Alam, PhD 

Jeju National University

+82010-9631-2467

Hello, Customer Support Team.

As a Muslim consumer, I would like to use Arose Ceramide Max Firm product, but I have some concerns regarding the ingredients and water permeability according to Islamic law.

1. Source of ingredients:

• The use of porcine-derived ingredients is prohibited under Islamic law. Therefore, I would like to know whether the ingredients in this product (e.g. Ceramide NP, etc.) are of animal origin (specifically porcine) or are synthetic or vegetable-based.

• Can you provide information on the source of the ingredients and whether they are Halal certified?

2. Water permeability:

• Islamic law requires that the hair be completely exposed to water during religious purification rites (ghusl/wudu). Some hair treatments containing keratin can form a waterproof layer that prevents water from reaching the hair.

• I am curious if the Arose Ceramide Max Perm forms a long-lasting coating layer. Also, please let me know if there has been any testing done to see if water reaches the hair after using the product.

• If you have any relevant test results, could you please share them?

This information is very important to me and other Muslim consumers, so I would appreciate a quick response.

thank you